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Mytton Oak Surgery, Racecourse Lane, Shrewsbury, SY3 5LZTel: 01743 362223
A newly introduced service is E Consult if you want advice from your doctor, self-help information, or have an administrative request (such as a sick note or test request). We aim to give a response by the end of the next working day or sooner. Please note that this is not to be used in emergency. Click on the blue box to the right of this.
Healthwatch Shropshire have put together a webpage which gives information about the outbreak, and where you can access help, including from the local council and other local organisations. Click here to access it.
It is possible for Patients to book, amend and cancel appointments (currently suspended due to a different way of working during the Coronavirus pandemic) and to order repeat prescriptions online. It is also possible for patients to view their medical records, including test results online. Please contact the surgery for details.
All patients are automatically registered with Mytton Oak Medical Practice. Patients also have a named accountable GP. It is important to note that patients are still free to see whichever GP they choose, however any incoming post or results will normally be reviewed by your named GP who will have overall responsibility for your care. If you would like to know who your allocated named GP is then please speak to any member of staff when you next attend the practice or alternatively ask at reception.
Patients on regular medication do not always need to see the doctor for a repeat of their medicines. You will be issued with a computer slip attached to your prescription. This should be returned to the surgery when you need further medication after ticking the items you require. Sometimes you may be asked to come in and see the doctor or nurse.
All prescription requests must be made in person by writing and bringing into the surgery OR by telephoning the POD (Prescription Ordering Service) 033 33 583 509 Mon to Fri 8am - 5pm
Please allow two full working days for your prescription to be processed. Prescriptions will be posted to you only if you provide a stamped, addressed envelope.
Patients on long-term medication are asked to consult the doctor at six-monthly intervals for a check of their medication.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2019, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a Pre Payments Certificate, these are available for 12months or 3 months , forms are available to request a certificate from the surgery or the chemist
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.