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Mytton Oak Good Neighbours volunteers offer lifts to and from surgery and hospital appointments. Anyone who has mobility difficulties can arrange transport by ringing 07530 456327 on weekdays between 9am and 12 noon. Clients are invited to contribute £5 to the scheme (£10 for Telford and Gobowen).

We are always looking for more volunteers to drive and/or answer the telephone occasionally.

Find out more by ringing Charlie on 01743 357583

Important Information

Your Named Doctor

All patients are automatically registered with Mytton Oak Medical Practice. As part of a government initiative patients have also now been allocated to a named accountable GP. It is important to note that patients are still free to see whichever GP they choose, however any incoming post or results will normally be reviewed by your named GP who will have overall responsibility for your care. If you would like to know who your allocated named GP is then please speak to any member of staff when you next attend the practice or alternatively ask at reception.

Online Access to Records

It is  possible for Patients to book, amend and cancel appointments and to order repeat prescriptions online. It is also possible for patients to view their medical records, including test results online. Please contact the surgery for details.

 Flu

Many people are entitled to an annual flu vaccination free from the NHS. These include people with long term health condition, carers, pregnant women, young children and anyone over 65. To check your eligibility or to book an appointment for your vaccination, please contact Reception.

We will be holding flu clinics on:

Saturday 7th October

Saturday 21st October

Saturday 4th November

Please telephone Reception to make an appointment. If none of these dates are convenient, we will accommodate you during the week.

The CQC are inspecting the Practice on 2nd November 2017. We would welcome your views and opinions about us and the services we offer as part of that inspection. Confidential comments cards are available here in the surgery. Alternatively you could use the 'contact us' link and mark your message for the attention of the CQC inspector. The inspectors would also be please to speak with anyone who wishes to on the day. Thank you for your help

Practice Charter

The Mytton Oak Practice Charter Practitioners And Staff Work To Ensure That:

  •  You will be listened to and treated courteously at all times. 
  •  You will be given an appointment on the day of request if your need is urgent. 
  •  You will be seen within 20 minutes of a booked appointment or given a reason for any delay.
  •  Your treatment will be fully explained to you. 
  •  Your medical and personal records will stay strictly confidential. 
  •  You can speak privately to the practice manager if you would like to make a suggestion or complaint. 
  •  You can ask to speak directly to a doctor or nurse. 

You Can Help If You:- 

  •  Only ask for an urgent appointment when you need one. 
  •  Only ask for an out-of-hours visit in an emergency.Are on time for all appointments and ring up to cancel if you can't attend. 
  •  Phone in before 10.00am if you need a home visit. 
  •  Treat us courteously at all times. 
  •  Tell the doctor or nurse if you are unhappy about your treatment.

Zero Tolerance

Symbol Error 3All staff at the surgery have the right to carry out their work without threat of violence. The practice has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of staff or other patients. We are committed to treating all our patients with respect; we feel our staff are entitled to the same respect.

 
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