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Noticeboard

Disruption to the phone system Tuesday 24/7/18

We are having a new phone system being introduced on this day, and during the switchover there will be a short time when our phones will not connect. If you can't get through please wait and try again a bit later.

We apologise for any inconvenience caused, we will try to keep the disruption to a minimum during the changeover, and as we get used to using the new system


Mytton Oak Good Neighbours volunteers offer lifts to and from surgery and hospital appointments. Anyone who has mobility difficulties can arrange transport by ringing 07530 456327 on weekdays between 9am and 12 noon. Clients are invited to contribute £5 to the scheme (£10 for Telford and Gobowen).

We are always looking for more volunteers to drive and/or answer the telephone occasionally.

Find out more by ringing Charlie on 01743 357583


Important Information

Your Named Doctor

All patients are automatically registered with Mytton Oak Medical Practice. As part of a government initiative patients have also now been allocated to a named accountable GP. It is important to note that patients are still free to see whichever GP they choose, however any incoming post or results will normally be reviewed by your named GP who will have overall responsibility for your care. If you would like to know who your allocated named GP is then please speak to any member of staff when you next attend the practice or alternatively ask at reception.


Online Access to Records

It is  possible for Patients to book, amend and cancel appointments and to order repeat prescriptions online. It is also possible for patients to view their medical records, including test results online. Please contact the surgery for details.

 

When We Are Closed

clock_on_red_backgroundPlease do not phone outside surgery hours for routine appointments and non-urgent matters.

For urgent medical matters that that cannot wait until the the surgery is next open please phone 111.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

The NHS 111 service took over out-of-hours calls across Telford and Wrekin and Shropshire from 17 July 2018

The NHS 111 service replaced the previous out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

 NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.

You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.

If you are a patient living in Wales you should continue to use the Shropdoc number - 0333 222 66 55.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website