Mytton Oak SurgeryRacecourse LaneShrewsbury, SY3 5LZTel: 01743 362223
Mytton Oak Good Neighbours volunteers offer lifts to and from surgery and hospital appointments. Anyone who has mobility difficulties can arrange transport by ringing 07530 456327 on weekdays between 9am and 12 noon. Clients are invited to contribute £5 to the scheme (£10 for Telford and Gobowen).
We are always looking for more volunteers to drive and/or answer the telephone occasionally.
All patients are automatically registered with Mytton Oak Medical Practice. As part of a government initiative patients have also now been allocated to a named accountable GP. It is important to note that patients are still free to see whichever GP they choose, however any incoming post or results will normally be reviewed by your named GP who will have overall responsibility for your care. If you would like to know who your allocated named GP is then please speak to any member of staff when you next attend the practice or alternatively ask at reception.
It is possible for Patients to book, amend and cancel appointments and to order repeat prescriptions online. It is also possible for patients to view their medical records, including test results online. Please contact the surgery for details.
A team of receptionists is here to help and guide you.You will be asked your name, address, in order to identify you. They will also ask for a brief reason for your call or a description of the type of problem you have. They do this in order to direct you to the most appropriate health professional.
Our appointment system is computerised and allows you to plan your routine visits in advance. Please try to give as much notice as you can. Should you be unable to attend please let us know so that your appointment can be offered to someone else.
Please make a separate appointment for each person who needs to be seen. Our normal GP appointment length is 10 minutes. If you believe that your problem will need a longer discussion, please mention that to the receptionist when booking the appointment
Your child will always be seen as soon as possible. Please phone the surgery for an appointment, or to ask advice from a doctor or nurse on whether to bring your child to the surgery. (NB. this may be quicker than a visit.)
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Our purpose-built premises have designated disabled car parking and proper facilities. We are always interested to receive your comments on improvement measures.
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